Our furniture is built to order and shipped by freight. We operate on a parts-replacement and reshipment basis — not a return or exchange model. Here is exactly how it works.
Singapore, Malaysia, Thailand, Japan, South Korea, United States, Australia, United Arab Emirates (Dubai), Saudi Arabia, Qatar. If your country is not listed, write to us — we can often arrange freight.
Every order follows this sequence:
This is why we can operate without returns: you see the actual piece before it leaves our workshop. If something is not right at this stage, we correct it before shipping.
International furniture shipments are sent with carrier insurance. The premium is included in the freight quote you receive at checkout.
| Situation | What we do |
|---|---|
| A part is missing from the shipment | We send the missing part free of charge. |
| A part arrives damaged (chipped edge, bent fitting, cracked leg, torn upholstery panel) | We send a replacement part free of charge. |
| Several parts are affected | We send replacement parts for each affected component, free of charge. |
| Goods unusable / total loss | Claimed against carrier insurance, and we reship a replacement unit. |
Please inspect on delivery and report any issue within 48 hours with photographs, so we can open the carrier claim in time.
We do not accept returns and we do not accept exchanges. Our furniture is made to order, shipped by freight, and frequently customised to your dimensions, finish or fabric. Once production has begun, an order cannot be cancelled, returned, or exchanged for another item.
What we do instead: if any part is damaged, defective or missing, we send a replacement part free of charge. If the shipment is a total loss, we reship a replacement unit under the carrier insurance. This is the fastest way to get you a working piece — and it avoids sending a whole sofa or wardrobe back across an ocean.
| Item | Coverage |
|---|---|
| Structural frame | 10 years |
| Surface finish, upholstery and hardware | 2 years |
| Solid-wood refinishing advice | Lifetime guidance |
| Transit damage or missing parts | Replacement parts sent free of charge |
| Total loss in transit | Reshipment covered by carrier insurance |
| Normal wear, misuse, or damage from improper cleaning | Not covered |
Customised dimensions, custom fabric, custom finishes and made-to-order sets are non-returnable and non-exchangeable. That is exactly why we send photographs and video for your approval before shipping — so the piece you receive is the piece you signed off, and no return or exchange should ever be needed.
| Type | Estimate |
|---|---|
| In-stock items | Dispatched within 5-10 business days after approval |
| Made-to-order / customised | 4-8 weeks depending on specification |
| Sea freight (large sets) | Add 3-6 weeks transit depending on destination |
Almost every problem we see can be solved with a part. Write to midhillco@gmail.com or call/WhatsApp +86 188 2788 2512 with your order number and photographs, and we will tell you exactly what we are sending.